SHIPPING & DELIVERY
Once your purchase is completed, processing your order takes up to 3 working days (excluding Saturdays, Sundays, and public holidays). Once your order has been processed and shipped, you will receive an email confirmation along with your tracking number.
If you have any questions regarding your order, please email us at bonjour@elleshoes.my with your order number and delivery address. Alternatively, you may also use the contact form below.
DOMESTIC SHIPPING (MALAYSIA)
We now provide free shipping across Malaysia, including both West and East Malaysia, with no minimum spend required.
Estimated delivery time:
West Malaysia: 2–3 business days
East Malaysia: 4–5 business days
INTERNATIONAL SHIPPING
We are pleased to offer free international shipping for all orders.
Estimated delivery time:
Singapore: Estimated 4–5 business days
Rest of the World: Estimated 7–14 business days
If you are unsure whether your location is covered, please contact us at bonjour@elleshoes.my and we will assist you.
Please note that import duties and taxes are not included at checkout. These charges, if applicable, will be collected by the shipping provider upon delivery. Kindly check with your local customs office for more information.
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